Miguel Stiven Villa Mercado
Customer Service Agent
Professional profile
Dynamic and motivated bilingual professional with experience in customer service , call centers , and administrative roles . Skilled in information analysis , organization , and providing exceptional client service in both English and Spanish
Work experience
Answered multiple chats, checked patient appointments, used HubSpot, and made follow-up calls to leads for consultations.
Major achievementManaged multiple chats, checked appointments, used HubSpot, followed up on leads via phone, and provided bilingual service.
Transferred calls to senior agents, translated calls, and handled backoffice tasks such as sending emails.
Major achievementTransferred calls, translated between English and Spanish, performed backoffice tasks including sending emails.
Handled customer inquiries, provided solutions, maintained high-quality service, and adhered to protocols.
Major achievementManaged customer interactions efficiently in a bilingual call center setting, handled inquiries, provided timely solutions.
Education experience
I.s.5 – walter h. crowly – junior high school | Bachiller
