Business Analyst with over 25 years of combined experience in the telecom and IT industries . Certified in ITIL v3 and Oracle Business Analyst , specializing in applications engineering and operations management . Skilled in information surveys , requirements gathering , and process improvement . Proficient in Jira , Azure DevOps , BPM , and Web Development
Developing and documenting intricate business processes, managing stakeholders, collaborating with cross-functional teams, and supporting project management initiatives.
Major achievementSpearheading the collection and analysis of business requirements for Europe and Americas.
Developing and documenting business processes, collaborating with cross-functional teams, creating comprehensive reports, and supporting project management activities.
Major achievementIdentifying and evaluating potential solutions for process enhancement.
Gathering, validating, and documenting business requirements, modeling business processes, identifying opportunities for process improvements, and implementing solutions.
Major achievementDefining clear business requirements and reporting them back to stakeholders.