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Karen Sapuyes Morales

Network Technician - IT Analyst
Skills
(Self-evaluation)
Preventive maintenance 100%
Corrective maintenance 100%
Attention to users 95%
Ease of learning 80%
Proactive & creative 80%
Analysis of data 70%
Knowledge in technology 50%
Languages
English:
  • Speaking
    50%
  • Reading
    70%
  • Writing
    30%
Professional profile

Work experience

Technical Support
c.c estudios | January 2022 - Present (4 years 10 months)
Used skills
Technology Media Operator
servigpoder ltda | January 2020 - December 2022 (2 years 11 months)
Used skills

Validation of information in accordance with business quality standards, relationship with customers, games, status and data lines

Major achievement

Proactively highlight alternatives to process effectiveness and provide optimal solutions to incidents that occur.

Systems Apprentice
johana ortiz y cia s.a.s | January 2018 - December 2019 (1 year 11 months)
Used skills

Backup to Siigo and SAP system. Technical support for users. Identify failures in user equipment. Office installation. Software installation required by user.

Education experience
Bachelor
Corporación educativa alexander von humboldt | High School
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