Nelson Leon
Contact Center Account Manager
Professional profile
Business administrator with 16 years of experience in BPO Contact Center campaigns, team management, and focus on results.
Work experience
Contact Center Bpo Account Manager
grupo konecta/comdata | October 2023 - Present (3 years 1 month)
Used skills
Responsible for account profitability, expense control, and customer relations.
Major achievementManaging an average of 440 people and responsible for KPI compliance strategies.
Head Of Business Contact Center Bpo
atento colombia | January 2021 - August 2023 (2 years 7 months)
Used skills
Responsible for commercial strategies and relationships with clients such as Banco Falabella and Colpatria.
Major achievementManaging 380 people and responsible for the profitability of commercial campaigns.
Head Of Contact Center Operations Bpo
ecall you | January 2015 - November 2020 (5 years 10 months)
Used skills
Responsible for costs, expenses and income of commercial campaigns.
Major achievementManaging 170 people and responsible for the profitability of sales campaigns.
Education experience
Technician and Technologist in Administrative and Financial Management
Corporacion unificada nacional de educacion superior - cun | Technological career
Corporacion unificada nacional de educacion superior - cun | Technological career
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