Hugo Estrada
Workforce Supervisor
Professional profile
Work experience
Workforce Manager
varias compañias | January 2012 - Present (14 years 10 months)
Used skills
Excel Certified by EAFIT
Workforce Manager
onelink /webhelp | November 2020 - May 2022 (1 year 6 months)
Used skills
Workforce Supervisor (Coordination support) Data Analyst supporting an account of 1500 agents Accompany and support in all coordination functions Responsible for monitoring meetings and management of daily indicators. Monitoring of work plans defined according to specific needs. Develop the work team Standardization Processes Support in the generation of reports in PowerBI to leverage the different s
Workforce Manager
onelink | November 2020 - May 2022 (1 year 6 months)
Used skills
Supervisor Workforce Data Analyst Standardization Processes Generation of reports in PowerBI Administration Sociodemographic
Education experience
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