Supervisor for renewable energy line, bilingual line. Control tasks of KPIs, coaching, going to supervisor calls, preparation of WBR, help to the training department and audits for QA.

Team Leader for a bilingual line that was in charge of managing air travel, hotel booking and car rental. Tasks: Management of 24 agents, control of KPIs, coaching, audits, problem solving, team management, WBR development.

Chat agent to support video games on the Supercell line at the Onelink company, they were just emails.