develop and control functions related to administrative processes, data and information analysis and related to portfolio analysis processes; verify and analyze documentation related to the process, analyze information in the corporate system, structure and generate management reports, monitor the processes, support other documentary processes, generate internal and external communications and control and document management, similarly carry out process analysis of cart

I generated and implemented strategies to plan and monitor compliance with processes and therefore management techniques and optimize time.

verify and control approved customer information, analysis and monitoring for intangible product advice, compliance with estimated indicators and collections, customer visits for the completion of the purchase, document generation, all of this through the corporate program.

I reinforced and executed assertive communication with both internal and external clients.

database analysis with information from loyal customers, analyze drawbacks and questions of the intangible product in order to resolve with the customer, compliance with indicators, control and telephone customer service

Identify organization methods with databases and thus develop and simplify processes