Rafael Morales
tech support analyst
Professional profile
Systems technician with knowledge and experience both in Help Desk and on site, customer service management, analysis capacity, domain and problem resolution. Communication skills, diligent, skilful and decisive.
Work experience
I am legally responsible as a backoffice but I worked as a technical support analyst in which I executed multiple tasks at the same time giving support to users by various means, always keeping in mind the time, form and quality, I immediately identified the needs of the users, at the same time. Once I worked together with the teams to which the cases specifically corresponded, without forgetting to contribute to the documentation through the How to
Major achievement-> Drastic decrease in user support management times. -> Quality improvements. -> Equal results with reduction of resources. -> Process improvements.
Education experience
Servicio nacional de aprendizaje - sena | Technician
