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Juan Sebastian Yustre Trujillo

Analista Junior Mdw Produccion
Skills
(Self-evaluation)
Customer service 100%
Databases 80%
SQL 70%
Excel 70%
Analysis of data 50%
Python 20%
Java 20%
Languages
English:
  • Reading
    70%
  • Writing
    70%
Professional profile

Ingeniero de sistemas , experiencia en el mantenimiento equipos de computo como servidores , S.O Windows/Linux/MacOS , trabajo en equipo , KPI , SLA , manejo de aplicativos Helpdesk como Jira , IBM Maximo y Orion , ServiceNow , soporte remoto y presencial , administracion AD , O365 , instalacion de cableado estructurado , configuracion y administracion de Switches , bases de datos SQL,Programación básica en leguajes Java POO, Python.

Work experience

Junior Analyst Mdw Production
novopayment | March 2023 - Present (3 years 8 months)
Used skills

Management of SQL databases, SLA indicators, Query creation, data analysis, documentation verification, JIRA application, customer service, priority management of cases, incidents or requirements, Postman, API and requirements management, basic Java, Log analysis and problem resolution, management of application servers.

Application Support Analyst
excelcredit | December 2021 - March 2023 (1 year 3 months)
Used skills

Management of SQL databases, SLA indicators, Query creation, data analysis, credit life cycle, documentation verification, JIRA application, customer service, priority management of cases, incidents or requirements, debugging of applications in ecplise with Java programming language, data analysis to improve process management, data analysis, power BI management for dashboard generation.

Support Member
softtek | July 2021 - December 2021 (5 months)
Used skills

AMS support engineer, Database Administrator, DEBAVER, SQL MAGNAMENT, mainly for a very important supermarket worldwide, handling of incidents with different priorities, execution of reports, updating data and managing files and servers in Linux by commands .

Education experience
Computer Science
| Undergraduate
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