Excel was used to filter clients older than 30 days, and thus validate which alternative could be applied to them, we also had an Excel program to apply the extensions, calculate the time they could be exempt from payment and when to resume them

Word was used to document feedback, pending tasks with clients, and Excel was also used to filter promotions, equipment such as tablets, computers, among others, that could be offered to the client according to the scoring score.

Compliance with indicators, sales goal

Order taking, scheduling, cross-selling, billing, user loyalty, requests, complaints and claims, level 1 support

Compliance with indicators, sales goal, training new people