Scrum Master for software projects and Project Manager for SAP C4C and SAC implementations, planning the meetings of the Scrum framework: Inception, Planning, Daily, Review and Retrospective; collecting and removing impediments that arise, in the same way facilitating the refinement of user stories with the assigned project development team. Additionally, I help the Product Owner and the Scrum Team to understand the discipline of the methodology, designing plans.

Delivery of 100% managed projects

Lead 100% of the operation and its process facing the client, guaranteeing full compliance with the projected ANS and KPIS, sustaining the current operation and the expansion of new accounts.

• Noticeable reduction in the reception of PQR by the external and internal client, through the prompt and effective response of the requirements.

Plan, manage and control resources (technological, human, financial and physical) assigned to the area, ensuring the adequate performance of the almost 1200 people in charge, distributed nationwide, providing total customer satisfaction

Monitoring and control of each of the internal and external investigative processes carried out by the area.