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Jonathan Hincapie Grajales

Support Analyst
Skills
(Self-evaluation)
Microsoft 365 100%
Documentation 90%
Software maintenance 90%
Active directory 90%
Gdrive admin 90%
Iso 27001 90%
Server admin 80%
Backup 80%
Platform administration 80%
Power bi 80%
Hardware maintenance 80%
Sophos 18%
Fortinet 15%
Blue 12%
Languages
English:
  • Speaking
    40%
  • Reading
    50%
  • Writing
    40%
Spanish:
  • Writing
    100%
  • Reading
    100%
  • Speaking
    100%
Professional profile

Work experience

Technical Support Analyst Level 2
sapian soluciones tecnologicas | April 2026 - Present (7 months)
Used skills
On-Site Support Engineer
informatica y tributos | March 2025 - December 2025 (9 months)
Used skills
Support Analyst
cosony | June 2022 - January 2025 (2 years 7 months)
Used skills
Education experience
Analysis of Data
Mintic | Bootcamp
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