I defined and implemented the national service and after-sales strategy, managed teams, established key indicators, coordinated with sales and operations, supervised workshops and external partners, negotiated contracts, and managed the national budget.

I led the national after-sales strategy, managing regional teams, negotiating service agreements and contracts, and optimizing customer service, warranty, and spare parts processes.

I supervised and coordinated the technical support team, analyzed satisfaction indicators, managed complaints and returns, designed service protocols, and trained the team in service techniques and customer management.

I optimized after-sales customer service processes, managed claims and warranties, implemented technological tools, and coordinated technical support teams.