Moisés Chacón Mejia
Commercial Director
Professional profile
Administrator and commercial manager with 15 years of experience in administrative, service, commercial and new business areas. With skills in team management, strategy design and monitoring, customer experience, indicator management, development and execution of marketing tactics, team training and training. Extensive knowledge in E-commerce, Retail, logistics, contact center, external sales force
Work experience
Management of the entire commercial performance model Contact center, sales room, external sales force. Preparation of sales forecasts, recruitment and training of sales personnel. Establishment of pricing policy, support in acquisition and negotiation with Large Accounts.
Major achievementManagement of the commercial performance model Contact center, sales room, external sales force. Preparation of sales forecasts, recruitment and training of sales personnel, client portfolio management.
Coordination of national shipments of merchandise and courier, transmission of data to regional offices, updating databases and analysis of service indicators. Formation of the work group, zoning and distribution of specialized messaging, among other functions.
Major achievementCoordination of national shipments of merchandise and courier, transmission of data to regional offices, updating databases and analysis of service indicators.
Accompaniment to the sales team, generation of strategies and actions for the continuous improvement of processes, fulfillment of sales goals, facilitating the motivation and satisfaction of the work team. Interaction monitoring, NPS quality monitoring, database management and periodic reporting.
Major achievementGeneration of strategies for continuous improvement of processes, fulfillment of sales goals, monitoring of interactions and quality monitoring.
Education experience
Sena | Technician
