Monitored shipment and driver progress in real time across US and Canadian territories. Updated delivery status in databases to ensure accurate tracking for customers. Contact drivers to confirm delivery progress and address any issues or delays. Coordinated alternative solutions by assigning backup drivers to ensure successful and on-time deliveries. Designed, implemented, and managed systems to measure staff productivity and process quality. Kept team performance metrics updated using

My main achievement was significantly improving successful delivery outcomes by developing and implementing a customized performance metrics system. This initiative enhanced real-time decision-making and operational efficiency. As a result of my contributions, I was promoted to Operations Team Lead,

Update information into the TMS systems and Audit bills assuring get the best and correct price for customers which requires logistics services. Update and be aware about contracts signed with different customers to help them save money and increase earnings, double checking in detail each contract signed between the customer and carrier. Get correct prices according to the contract signed. -Keep information about charges presented from carriers correct and fix any inconsistency in tools like go

I identified customer needs related to transportation services and secured the most competitive rates for each case, ensuring they didn't overpay for the appropriate service. This approach not only maximized customer satisfaction but also increased the company's overall profitability.