Estefania Diaz Blanco
technical support analyst
Professional profile
Forestal engineer and technical support agent, with a technical degree in Software Development.
Work experience
Technical Consulting Engineer
sykes s.a. | May 2021 - Present (5 years 6 months)
Used skills
Provide technical assistance to Cisco Global Licensing clients
Customer Care Agent
ezlo innovation s.a. | April 2020 - March 2021 (11 months)
Used skills
Offer technical support for products and services related to home automation (IoT) to external clients in English and Spanish by using different tools and platforms such as Jira, Zendesk, Trello, etc.
Software Development Intern
servisoft s.a. | July 2019 - January 2020 (6 months)
Used skills
Collaborate in the development of web solutions for the internal client in Java language (JSF, Springboot Framework, JPF) using SQL Server databases and other tools (Javascript, PHP, CSS, HTML).
Major achievementDevelopment of a payment solution using Java language among other tools
Education experience
Environmental Science
Universidad nacional de colombia | Undergraduate
Universidad nacional de colombia | Undergraduate
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