Review, management and monitoring of tickets generated by users. - Investigation, diagnosis and resolution of problems in systems. -Administration and installation of the company's computer tools. -Use of remote desktop connections to offer immediate assistance. -Management of equipment replacements with suppliers. -Customer service, answering your questions and solving problems. -Performing functional tests of applications.
Major achievementinventory organization of technological assets.
Preparation and presentation of offers, budgets and quotes. - Customer prospecting and expansion of the portfolio in charge. - Identification of customer needs to promote the most appropriate products. - Face-to-face, telephone and telematic advice to clients throughout the sales process. - Registration of all the activities carried out with the different clients in the company's system. - Follow-up and closing of commercial operations with important benefits
Major achievementdiscover business skills