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Karen Viviana Urrea Gracia

Support Engineer
Skills
(Self-evaluation)
Constancy and persistence 100%
Assertive communication. 94%
Sell 90%
Self discipline 70%
Languages
Professional profile

Work experience

Support Engineer
serlefin | December 2021 - Present (4 years 11 months)
Used skills

Review, management and monitoring of tickets generated by users. - Investigation, diagnosis and resolution of problems in systems. -Administration and installation of the company's computer tools. -Use of remote desktop connections to offer immediate assistance. -Management of equipment replacements with suppliers. -Customer service, answering your questions and solving problems. -Performing functional tests of applications.

Major achievement

inventory organization of technological assets.

Business Advisor
jp mercadeo | January 2017 - May 2020 (3 years 4 months)
Used skills

Preparation and presentation of offers, budgets and quotes. - Customer prospecting and expansion of the portfolio in charge. - Identification of customer needs to promote the most appropriate products. - Face-to-face, telephone and telematic advice to clients throughout the sales process. - Registration of all the activities carried out with the different clients in the company's system. - Follow-up and closing of commercial operations with important benefits

Major achievement

discover business skills

Education experience
Computer Science
Universidad ecci | Specialization
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