Heider Alberto Teran Alvarez
Technological University of Bolivar
Professional profile
I have extensive knowledge and experience in the IT field, working as a Support Professional. I stand out for my excellent communication skills, both verbal and written, and I have considerable experience providing customer service. Furthermore, I am characterized by being a highly responsible person and capable of working as a team. I have leadership skills, I am honest and I have a great ability to solve problems.
Work experience
Supervise Technical Support operations at levels 1 and 2. Administer and manage Microsoft 365 services. Provide training to users, as well as technical and administrative staff. Manage user accounts and related services. Manage Active Directory, Exchange, Office 365, SharePoint and other Microsoft 365 services. Create instructional and audiovisual material to optimize processes in the field of ICT. Make and manage user backups
Administration and support in the management of the service desk through Service Desk Plus. Experience in Windows, MacOS and Linux environments, including user management, scripts, service management and performance analysis. Installation, configuration and maintenance of computer equipment and environments, as well as specialized software. Provision of technical support for hardware and software (PCs, laptops, printers and corporate software). Warranty management with technology providers.
Education experience
2007 - 2009
