Luis Felipe Marroquin Ortiz
Help Desk Analyst
Professional profile
I consider myself a responsible, dynamic and creative person, with ease of adaptation to change and with the ability to work in a team, under high pressure conditions, with initiative to solve problems and achieve the goals and objectives of the company.
Work experience
Management of Aranda Service Desk for the Analysis of requirements and reported incidents management of Active Directory for the creation and modification of logical accesses, standardization of equipment
Analysis and management of third-level cases and incidents together with service providers, personnel management and assignment of work tasks, generation of reports to the general management.
Major achievementImplementation of the Electronic invoicing process together with support from the DIAN
Address the requirements and incidents of the Bank's internal customers, pay attention to the different service channels, analyze, diagnose and solve the cases that are within my reach.
Major achievementLead the Team, participate in the migration of the bank's internal systems.
Education experience
Sena | Technician
