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Melisa Laverde

Project Management
Skills
(Self-evaluation)
Languages
Professional profile

Experienced professional in Ecommerce , Marketing , Project Management , and Customer Service . Skilled in SEO/SEM , Digital Marketing , Brand Development , Market Research , and Strategic Planning . Proficient in Operations , Logistics , and Business Development

Work experience

Project Management
clark contracting (forair) | August 2023 - Present (3 years 3 months)
Used skills

Provided product and service information to customers. Led projects from initiation to completion, identifying schedules and implementation plans. Resolved product or service problems and escalated issues when needed.

Major achievement

Managed projects from requirements definition through deployment. Analyzed project status and revised scope, schedule, or budget when necessary. Coordinated internal and external resources for project adherence.

Ecommerce Specialist
luces y sonido | September 2018 - Present (8 years 2 months)
Used skills

Managed landing pages, product information, and checkout options. Assisted in promotional decisions and ensured correct configuration of payment options. Monitored website traffic and customer reviews. Analyzed sales data for predicting future requirements.

Major achievement

Responsible for website maintenance, product reviews, and sales data analysis. Collaborated with SEO Specialists to enhance online presence.

Centralized Scheduler
baptist health south florida | December 2021 - March 2023 (1 year 3 months)
Used skills

Scheduled patient appointments for consultations and medical procedures. Addressed patient inquiries and managed insurance information. Provided instructions to patients for examinations and procedures.

Major achievement

Scheduled patient appointments and provided excellent customer service. Managed patient information and financial requirements.

Education experience
Ecommerce Diploma
Smartbeemo | Bootcamp
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