In-person customer service and call center, correct registration and collection of obligations in arrears of more than 180 days past due (Positive Portfolio) customer orientation in activities and/or discount campaigns, cash Monthly target portfolio collection, managed by the Polaris operating system.
Major achievementEstablishment of collection techniques written-off portfolio
Functions: Classify documents, sort alphabetically, verification document status, foliation
Major achievementBasic knowledge in file management.
Functions: In charge of the collection and normalization of the portfolio of ordinary loans and vehicles of former associates of the Grupo Acción Plus Employee Fund qualifications A, B, C, E, D, K written-off portfolio. Generator and mediator of payment agreement and monthly collection according to the goal set by the company, management of Linix and Querix programs. Experience in friendly and courteous treatment of customers reluctant to generate payment of their obligations
Major achievementKnowledge in the solidarity sector