Technical professional with more than 7 years of experience oriented to results and objectives in the field of call center, on-site support and training. These with proven results in strategic planning, executive leadership, multicultural environments, human capital management and information technology. Experience in action plans, ANS monitoring, management indicators management, delivery of reports and reports in tables of

- Comply with and make use of corporate policies, code of good governance, management systems, guidelines from external entities applicable to the organization and administration guidelines. - Plan, implement and monitor the Integral Management of the area to guarantee the achievement of the proposed objectives. - Guarantee the optimal and adequate management of knowledge in accordance with the contract, through the construction of the pl

- Financial control over each of the contracts in charge. - Administrative control of the projects in question. - Operational support of each of the phases in the contract (Implementation, execution, operation and closure*) - Plan, implement and monitor the comprehensive management of the area to guarantee the achievement of the proposed objects - Ensure compliance with the levels of service based on quality and opportunity, propose