Collaborated with compliance and risk teams to detect suspicious activity and forged documents. Supported users during verification, ensuring accuracy and data privacy.

Verified customer and business documents (KYC/KYB), conducted identity checks, business validations, and risk assessments using internal tools.

Resolved customer issues efficiently and enhanced satisfaction with product/service expertise. Delivered high energy and professionalism in client interactions.

Addressed customer requests and concerns via email and chat, ensuring swift and effective resolution.

Led city logistics meetings to monitor, control, and reconcile inventories. Updated stock page for real-time product availability.

Reported inventory costs by city, identified process optimization opportunities, and analyzed national sales.