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Claudia Carolina Caicedo

Logistics Coordinator
Skills
(Self-evaluation)
Languages
Professional profile

Work experience

Logistics Coordinator
lean solutions group | September 2021 - January 2023 (1 year 4 months)
Used skills

Answered more than 90+ calls to determine the location of loads and update customers in real time through the General Electric platform. Made over 50 calls to provide information on the trucks' routes that contained the appliances purchased by customers. Recorded customer order details on the General Electric platform so my colleagues could access them and provide relevant information to consumers. Sent an average of more than 15 emails daily.

Logistics Coordinator
lean solutions group | September 2021 - January 2023 (1 year 4 months)
Used skills

Answered more than 90+ calls to determine the location of loads and update customers in real time through the General Electric platform. Made over 50 calls to provide information on the trucks' routes that contained the appliances purchased by customers. Recorded customer order details on the General Electric platform so my colleagues could access them and provide relevant information to consumers. Sent an average of more than 15 emails daily.

Bilingual Customer Service Advisor
concentrix | August 2019 - September 2021 (2 years 1 month)
Used skills

Answered over 60+ calls to process credit card payments and remaining balances receivable. Educated clients on cut-off dates, collection dates, refinancing options, plans, and strategies to improve their credit situation. Registered notes about clients in the bank's platform, ensuring that all interactions and solutions provided were documented and available for future reference. Recovered debts of over five clients weekly.

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