Juan C. Reyes
Technical Consulting Engineer
Professional profile
Systems Engineering professional with 20 years of experience as a System Administrator, specializing in IT infrastructure. Skilled in managing Windows Server, SQL Server databases, Exchange Server, Office 365, switching & routing devices, SAP B1, specialized helpdesk, business continuity planning, IT audits, and quality teams. Currently undergoing cybersecurity training
Work experience
Responsible for technical support in Cisco products, server virtualization, and overcoming technical barriers. Provide customer trainings on device advancements.
Major achievementTroubleshoot and resolve customers' problems in Cisco products. Provide technical assistance to customer relationship managers. Deliver trainings on latest features and advancements.
Managed servers, networking, SQL databases, and SAP B1 support. Provided helpdesk support to customers.
Major achievementManaged IT infrastructure, SQL Server databases, SAP B1 support, and applications support. Provided helpdesk support to local and foreign customers.
Managed servers, WAN, LAN, VPN networks for group companies. Oversaw communication devices.
Major achievementManaged infrastructure of servers and communication devices. Oversaw WAN, LAN, and VPN networks for group companies.
Education experience
Universidad del norte | Specialization
