Guarantee general conversion, L2P and efficiency indicators, through market studies, securities trading to generate profitability in the operation and manage leads in order to make digital purchases.

• Developed within the team, the implementation of a purchase tracking format for our clients, obtaining necessary analysis tools to understand the behavior of the market, reasons for rejection and post-purchase service, this allowed us to raise the L2P indicator of 0.3%.

Ensure the increase of the market share in the city of Tuluá, Valle. of fixed and mobile products through the design of commercial strategies, monitoring, accompaniment and execution of improvement plans for the fulfillment of profitable goals and maintenance of the store under the required corporate standards.

• I designed work plans encouraging competition between advisors, where team productivity increased from 17 to 30 postpaid individual goals.

Responsible for controlling commercial, service and retention indicators, supervising response times, ANS, service level and AHT. Ensure compliance with the commercial action model and manage situations with difficult clients.

I created incentives for the best advisor of the month and the best in service, increasing healthy competition and store productivity by 20%.