Yeison Daniel Ibarra Muñoz
Mysteri Shopper, credit analyst, specialist
Professional profile
Administrador de Empresas proactivo con especialización en Mercadeo Corporativo, en busca de una oportunidad laboral relacionada con mi educación. Mi experiencia laboral abarca roles en ventas, analista en empresas bancarias, coordinador comercial y Mistery Shopper. Mi enfoque proactivo y mi capacidad de adaptación a nuevos entornos me han permitido destacar en diferentes industrias. Me apasiona el aprendizaje continuo y siempre busco oportunidad
Work experience
• Evaluate the quality of customer service by observing employee behavior, customer service, and problem resolution. • evaluate the quality of products, presentation and information provided to customers. • evaluate the cleanliness, order and comfort of the facilities, as well as the brand image.
Customer service functions for microentrepreneurs, employees and pensioners. • Evaluate the credit capacity of clients, to determine the viability of granting them credit. • Collect and analyze client financial information, credit history, income and expenses. • Determine the client's ability to pay the loan. • Issue a recommendation on the approval or rejection of the credit.
Major achievementI established strong relationships with clients, offering personalized financial solutions. I contributed to the development of strategies to increase market share and expand the client portfolio. Opening of strategic alliances with new companies/clients.
Education experience
Universidad del cauca | Specialization
