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Alexander Cuaran

aux. Support & Help Desk
Skills
(Self-evaluation)
Video maker fx 100%
Word 100%
Adobe illustrator 90%
Zendesk helpdesk 80%
Excel 80%
Android studio 70%
Adobe dreamweaver 70%
Adobe photoshop 60%
Languages
English:
  • Speaking
    70%
  • Reading
    70%
  • Writing
    70%
Professional profile

Work experience

Business Analyst
technokey | July 2020 - Present (6 years 4 months)

Business Analyst/Project Coordinator

Aux. Soporte & Mesa De Ayuda
calzado aquiles | February 2020 - Present (6 years 9 months)

Remote support on applications and management tools, end-user support on incidents, management of Commersia software, administration of Windows Server and VPN platforms.

Major achievement

Implementation of new servers and services for process improvement

Analyst Support Ii
multiempleos (getronics) | February 2015 - December 2015 (10 months)

Use of extensive VPN tools, MSOutlook, Juniper, Sophos XG, Firewall and incident log

Major achievement

Help desk management, remote and on-site support, solution of hardware and software requirements,

Education experience
Computer Science
Fundación universitaria san mateo | Technological career
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