Professional with more than 4 years of experience in customer service and sales. I like to find solutions that help others, I consider myself very practical and self-taught. I never stop learning.
Carry out benchmarking to obtain the best practices of sales techniques in the contact center and BPO sector, in order to constantly motivate the creativity and innovation capacity of the creators of experience, through activities that promote healthy competitiveness in order to to achieve compliance with the budget established by the corporate client and the company Constantly monitor the behavior of the traffic generated by the channel through the channels of
Major achievement* Meet monthly sales goals, decrease team turnover and become the company's most important sales channel
Sales of intangible services, management and management of databases in order to keep customers informed and seek sales
Major achievementHelp create strategies that increased the company's sales and achieve the proposed goals