Management, reengineering, improvement and documentation of customer service processes. Focused on the analysis and search for optimal solutions for complex problems or situations
Coordinate, monitor and validate the necessary resources to ensure the implementation of projects within the agreed times.
Major achievementParticipate in improvement processes seeking efficiency and productivity in the team.
Validation of the solution design from the pre-sale and execute the implementation process of the assigned contracts under the project methodology, to ensure quality delivery.
Major achievementHaving carried out the project and having met the deadlines established with the final client.
Coordinate actions inherent to the evaluation and mitigation of impact on customer management derived from the implementation of new products, promotions, plans, services, rates, etc.
Major achievementIntegrate several means of self-management to speed up the start-up of products.