-Co-author of the article: Omnichannel as a competitive strategy: a conceptual and dimensional review for SMEs. -Co-author of the project (in process): Systematic methodology for the selection of international markets in exporting industrial sectors.-Review and assignment of databases. -Conduct surveys. -Develop research texts. -Identification and creation of maps in Vosviewer

-Interact with customers and answer queries. -File and organize documents, both physical and digital. -Provide assistance by recording information and performing database maintenance. -Manage all calls, emails, WhatsApp messages both incoming and outgoing.

-Customer care and service. -Lead activities under pressure. -Support in operational and administrative activities.