Customer service representative in the affiliation area at the Universidad del Valle Health Service. Document management and historical archive of the Health Service of the Universidad del Valle. I proposed and led continuous improvement initiatives in document management processes.

Conducted negotiations with potential clients, addressing objections and presenting solutions that meet their requirements. I achieved successful closings, ensuring the achievement of sales objectives and established quotas

Direct contact with customers through telephone calls, offering detailed information about products or services. Provided personalized advice, answered questions and resolved concerns to ensure a clear understanding of the offer. I implemented effective strategies to convert queries and questions into concrete business opportunities.