Javier Antonio Perez Mejia
Senior Technical Support [Bilingual]
Professional profile
Professional with 9+ years in IT and Cyber Security . Strong problem-solving , root cause analysis , detail-oriented , effective communicator , and excellent analytical skills . Motivated , innovative and collaborative
Work experience
Provided enterprise support, troubleshooting WatchGuard security (MFA, VPN, IDS/IPS, DNS), IT security audits, log analysis, and customer incident investigations. Delivered advanced troubleshooting and remote tuning of IT security policies.
Major achievementRecognized as top 5 in Technical Support Team, 89% SLA performance. Advanced troubleshooting of WatchGuard security, VPN, DNS, SIEM, and cloud integrations (AWS, Azure).
Maintained systems/networks for external customers, responded to technical problems, implemented new technologies, coordinated security alerts, and managed VPNs for retail stores.
Major achievementAchieved 95% first call resolution. Coordinated network/system admin for external clients, implemented security systems, and maintained high network uptime.
Education experience
Canadian business college | Técnico/Tecnólogo
