Telephone support through 3CX, MicroSip and remote support through Anydesk. Support on site N2 and N1. Knowledge of Office 365 and its configuration. Active directory management. Documentation of cases attended to during the GLPI day and giving details of the solution to the tickets. ITIL Basic Knowledge. Escalation of more complex cases with the area in charge. Preparation of work teams. Proactive and good customer service. I work under pressure.

Support Canon 400,3480, c250, Hewlett Packard printers. Basic-intermediate Excel management where I captured the closing of the month with the following information: status of consumables, counters, wasted sheets. Inventory management of decommissioned printers, in repair and contingency. Use of the HP Web Jet-admin application, which makes it easy to see the printers in detail. Generation of tickets on platforms such as InteracT and solution to tickets.

Support for telephone applications such as 3cx and WolkVox. Support for Kyocera and Hewlett Packard brand printers. solving problems with sheet jam, fuser, rollers. Corrective and preventive maintenance of computers. Report and resolve cases as quickly as possible, in addition to escalating more complex cases. Documentation of incidents attended to during the day, indicating the details of their solution.