Laura Osorio
Creator of Loyalty Experience
Professional profile
General Systematized Secretarial Technician with 11 years of experience as a secretary and Customer Service Assistant. With customer service skills, handling of office tools and excellent ability to work under pressure.
Work experience
Creator Of Loyalty Experience
emtelco | September 2020 - August 2024 (3 years 11 months)
Used skills
Responsible for customer service, including inbound and outbound calls, CRM application management, and billing.
Major achievementCustomer service and management of chat and social networks.
Icommercial Customer Service Assistant
moda intima | October 2018 - February 2019 (4 months)
Used skills
In charge of customer service, taking calls and managing returns.
Major achievementOrder confirmation and customer service.
Technical Support Agent
teleperformance | October 2016 - December 2017 (1 year 2 months)
Used skills
Customer service and technical issue management.
Major achievementProvide solutions for telephony, internet and television.
Education experience
Technology in Banking Management and Financial Institutions
Sena | Technological career
Sena | Technological career
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