Juan Felipe Alzate Lopez
Service Manager - Operations Director
Professional profile
Ingeniero de Procesos, Magister en Ingeniería Administrativa, Especialista en Alta Gerencia y en SST. Experiencia multisectorial e integral, lo que me permite ser un profesional idóneo para gerenciar equipos de trabajo.
Work experience
Management of the missionary line of business (Suppliers, Call Center, Funeral Services, Customer Service) with 70% of the budget of the total cost of the company. 40 people direct report.
Major achievementComplaints reduced by 15%, cost reduced by 5%. Rotation of the areas in charge 50% below the rest of the company.
Implementation, support and improvement of the different management systems and improvement methodologies of the company
Major achievementSavings for more than COP1000MM per year. Certified carbon neutral company. Nutresa exemplary supplier for 3 years.
Management of the quality, safety and environment of the detergent production system.
Major achievementAriel initiative revives color with vertical start.
Education experience
Universidad nacional de colombia | Master
