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Daniela Laverde
Help Desk Leader
Professional profile
Work experience
Help Desk Leader
factura 1 s.a.s
|
November 2020
-
November 2025
(5 years)
Used skills
SQL
Customer service
Office 365
Indicators
Monitoring
Ticket management
Audits
Team coordination
Operational processes
They are
Support Executive
factura 1 s.a.s
|
November 2018
-
November 2020
(2 years)
Used skills
Customer support
Technical support
Trainings
Incident resolution
Manuals
Care processes
Education experience
Itil 4 Foundation Certificate in it Service Management
People cert
| Specialization
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Andres GPT
Virtual assistant
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