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Oscar Palacio

Agente Bilingue Especializado
Skills
(Self-evaluation)
Customer service 85%
English 82%
Administrative assistant 50%
Languages
Professional profile

Customer service and administrative support professional with bilingual proficiency in English and Spanish . Experience in resolving customer queries , managing complaints , and providing technical support . Skill in CRM tools , data analysis and process optimization

Work experience

Bilingual Agent
[24]7.ai | July 2024 - February 2025 (7 meses)
Used skills

Created reports and documents as requested by the office manager. Used sales techniques and strategies to build relationships with customers and close sales.

Major achievement

Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.

Technical Assistant
gavin stillaway | January 2024 - June 2024 (5 meses)
Used skills

Implementation of strategies to improve production and sustainability. Effective communication with customers to ensure their satisfaction and trust.

Major achievement

Phytosanitary monitoring and pest management in horticultural crops.

Technical Assistant
posh services | January 2023 - December 2023 (11 meses)
Used skills

Followed company standards to deliver excellent results, focusing on quality and attention to detail.

Major achievement

Provided high-quality service by maintaining and caring for indoor plants.

Education experience
Cambridge Exam Preparation b2 in all Bands
Greenwich college, australia | Sin estudios
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