Jonathan González
Customer Service Agent
Professional profile
I am a Modern Languages Professional with a specialization in English who is passionate about education and service . Through education , we can help empower people , and the service to others keeps us aware of our impact on the world . Currently looking for a new experience to share knowledge and take it to the next level
Work experience
Onboarded new customers, provided training, managed Health checks, QBRs, and support requests.
Major achievementOnboarded new customers, provided training, managed Health checks, QBRs, and support requests.
Assisted callers of a health insurance line, developed agent skills, maintained service levels, and implemented training programs.
Major achievementAssisted callers of a health insurance line, developed agent skills, maintained service levels, and implemented training programs.
Provided technical support to customers, scheduled technical visits, and upsold cable packages and upgrades.
Major achievementProvided technical support to customers, scheduled technical visits, and upsold cable packages and upgrades.
Education experience
I.u.t.s.o. | Profesional
