Help customers on the website and provide real-time support for benefits and claims, send documents for customers with information, educate the caller to improve their virtual skills with the purpose of guaranteeing a better service, made coaching and support of the new people who start in the operation.

Obtain the best agreement in one case for more than $100.000 dollars in a hospitalization case the time was 1 year and every Friday I had to call the customer to update about the situation.