Bryan S. Jimenez G.
Technical Support Level 1 / Level 2
Professional profile
Final semester student of Data Systems Technology, with experience in production environments and transitioning to software development. Solid foundation in programming logic, backend development, and relational databases. Quick learner and proficient in using technical documentation.
Work experience
Incident management, failure analysis, remote server support, SLA compliance, coordination with technical teams.
Major achievementRemote server support for a client in the financial sector (Davivienda). Incident management and resolution, failure analysis, case tracking, and SLA compliance in production environments.
Service monitoring, incident management, failure analysis, working under SLAs, and coordination with technical teams.
Major achievementMonitoring of services and infrastructure in production environments. Incident management and failure analysis.
Technical support for printers, network configuration, hardware and software support for desktop and laptop computers.
Major achievementComprehensive technical support for Ricoh 8000 industrial printers. Network configuration, hardware and software support.
Education experience
Sena | Technician
