Oscar González
Customer Service and Finance Specialist
Professional profile
Professional with over 10 years of experience in data analysis, project management, and process administration in the logistics, financial, and service sectors. Currently pursuing a degree in Industrial Engineering.
Work experience
Customer Service And Finance Specialist
anovo colombia – ceva logistics | August 2022 - March 2024 (1 year 7 months)
Used skills
I provided support and assistance to clients, efficiently resolving queries and issues.
Major achievementI supervised and controlled the billing process for the Miami operation.
Regional Data Analyst
anovo colombia – ceva logistics | November 2020 - March 2024 (3 years 4 months)
Used skills
I implemented data visualization solutions using Power BI, creating interactive dashboards.
Major achievementI led data analysis projects at the local and regional levels.
Customer Service Colombia And Argentina
ingram micro | September 2019 - October 2020 (1 year 1 month)
Used skills
I provided high-quality customer service, ensuring a satisfactory experience.
Major achievementI performed detailed tracking and traceability of cases and escalations.
Education experience
Analyzing Data With Power bi
Intelligent training – microsoft | Bootcamp
Intelligent training – microsoft | Bootcamp
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