Natalia Serna
Agente Contact Bilingüe
Professional profile
Business Administration graduate with strong skills in finance , marketing , data analysis , and administrative practices . Proactive , responsible , and equipped with decision-making abilities to resolve business challenges
Work experience
Managed customer service for Wise, including email and inbound calls, addressing issues related to sending/receiving money and savings pockets.
Major achievementHandled global customer service emails and calls for Wise platform, resolving inquiries in English and Spanish.
Scheduled medical appointments, managed patient records, supported scanning, scheduling, and authorizations using Excel.
Major achievementTop performer in Documents & Labs, reviewed 3,500 records, handled 100 calls/day in English and Spanish.
Filed documents, managed spreadsheets, prepared correspondence guides, and performed general admin duties.
Major achievementMaintained Excel databases, organized documents, and performed administrative tasks.
Education experience
Universidad de los andes | Especialización
