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Rafael Mendez Betancourt

Support Engineer
Skills
(Self-evaluation)
User support 80%
Support it 80%
Remote support 80%
Microsoft 365 70%
Office 365 70%
Management indicators 60%
Sql (basic query) 40%
Python 30%
Languages
English:
  • Speaking
    70%
  • Reading
    70%
Spanish:
  • Writing
    70%
  • Reading
    70%
  • Speaking
    70%
Professional profile

Work experience

Support Engineer
| September 2021 - Present (5 years 2 months)
Used skills

Provide level I, II and III technical support to banking and government entities

Support Engineer
| September 2021 - Present (5 years 2 months)
Used skills

Provide level I, II and III technical support to banking and government entities

Major achievement

Implement a UN identification project (PPT) of Venezuelan citizens in the city of Medellin, Colombia.

Pollster
fundación marqueta | October 2020 - December 2020 (2 months)
Used skills

Provide level I and II technical support, manipulate databases in Access and Excel

Education experience
Computer Science
Universidad nacional abierta y a distancia unad | Undergraduate
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