I managed calls, transferred prospects, increased lead conversion, and facilitated sales for the sales team. I also performed cross-selling and provided technical support to clients.

Handling inbound and outbound calls, daily lead generation, CRM management, cross-selling, and technical support. Utilizing platforms such as Five9 and prospect analysis.

I defined lead generation strategies, researched markets, updated dashboards, listened to call recordings, and uploaded leads to SYNERGY.

Support in marketing strategies, analysis and manual lead upload, campaign tracking, dashboard and CRM management, call listening in FIVE9.

I prepared classes, developed recreation and sports projects, participated in the reformulation of PEI, and led classes for young people and adults.

Planning and development of classes, cross-curricular projects, leadership in physical education and participation in institutional reforms.