Jaime Alexander Calderon
Telecommunications and IT Infrastructure Engineer
Professional profile
Meticulous Telecommunications & IT Infrastructure Engineer with a strong work ethic, excellent communication skills, and a commitment to continuous learning. Skilled in managing IT infrastructure, providing technical support, and ensuring compliance with IT policies
Work experience
Provide meticulous support for Work Force Management solutions, managing various technical aspects and prioritizing customer interactions.
Major achievementProvide global administration and L2/L3 support for Work Force Management solutions. Manage ServiceNow cases, server configurations, database queries, LDAP/SSO certificates, and more.
Provide global administration and L2/L3 support for Work Force Management solutions, meticulously following quality processes and meticulously documented procedures; managing ServiceNow cases, server configurations, database queries, LDAP/SSO certificates, schedule implementations, real-time adherence gaps, forecast and scheduling algorithms gaps, security vulnerabilities, and prioritized customer interactions.
Major achievementProvide global administration and L2/L3 support for Work Force Management solutions, meticulously following quality processes and meticulously documented procedures.
Managed ServiceNow cases, server configurations, database queries, LDAP/SSO certificates, schedule implementations, real-time adherence gaps, forecast and scheduling algorithms gaps, security vulnerabilities, and prioritized customer interactions.
Major achievementProvided global administration and L2/L3 support for Work Force Management solutions.
Education experience
Sena | Technician
