Ingrid Torres
Customer Service Agent
Professional profile
Capable of acquiring new knowledge in diverse work environments , with strong values such as honesty , responsibility , and teamwork . Lived 20 years in the US , experienced in customer service and English language skills
Work experience
Managed customer service tasks in English, focusing on booking and support for diagnostic imaging services.
Major achievementHandled booking for diagnostic imaging services in English, ensuring customer satisfaction.
Worked as a bilingual agent and supervisor, handling English-speaking customers, team management, and conflict resolution.
Major achievementBilingual customer service and supervisory experience, managing teams and resolving customer issues.
Handled customer inquiries and issues for FedEx in English, demonstrating efficiency, responsibility, and teamwork.
Major achievementProvided customer service in English for FedEx, leveraging bilingual skills and problem-solving abilities.
Education experience
Centro cultural colombo americano | Especialización
