Drove higher CSAT and brand loyalty by resolving complex issues, optimizing workflows, and reporting technical patterns to inform hardware/software improvements.

Optimized support workflows, resolved technical and account inquiries, and transformed support interactions into actionable insights.

Managed database integrity, deployed cybersecurity protocols, automated reporting, and increased staff proficiency for ICBF projects.

Safeguarded data integrity, automated workflows, and ensured technical uptime for government programs.

Led data-driven technical solutions, established KPIs, prioritized requirements, and implemented risk management frameworks.

Enhanced UX, drove conversion rates, and ensured on-time delivery of commercial launches.