Participate in the digital transformation process for the management and distribution of connectivity services (SD-WAN, LAN, WAN, Cloud, last mile services, cross connection). Implement control panels for the evaluation of indicators of attention to requirements, resources, service level agreements and evaluation of attention to requests at the service desk through Power BI.

Analyze, design and implement document processes in Hyland's OnBase enterprise content manager (ECM) for different economic sectors (Health, Insurance, Financial) on OnBase Studio with configuration of work queues, load distribution, System Task, Ad Hoc User Task , timers, Workflow, WorkView, electronic forms, Unity forms and Autofills. Configuration of migration processes or with high volume of data through Document Import Process DIP and COLD/ERM

Implementation of packaged and pre-configured solutions in business content manager.

Support the project from the role of functional technical leader in different business areas for the implementation of content management processes in the ECM for New EPS on OnBase. Follow-up and resolution of incidents in OnBase. Support from the role of project manager in the identification, monitoring, control and accompaniment in the closure of critical path activities, budget execution, resource allocation and change management under the PMI methodology.

Implementation of critical document processes in business content manager.