Luis Sierra
Technology Services Technician
Professional profile
Systems technician specializing in on-site and remote technical support, with experience in diagnosing and troubleshooting hardware, software, and network issues. Skilled in the installation, configuration, and maintenance of equipment, operating systems, and servers.
Work experience
I provided on-site and remote technical support for computers, printers, print servers, applications, IP telephony, and Webex. I managed users and Active Directory, and handled help desk and network operations.
Major achievementTechnical support for over 700 computers, Active Directory administration, network support, voice, data, and Office 365. VIP user support and on-site, remote, and telephone support.
I provided on-site and remote technical support for computers, printers, servers, Office 365, IP and analog telephony, and nurse calls. I managed cases and users in Active Directory.
Major achievementTechnical support for over 1400 computers, help desk management, active directory administration, network support, servers and Office 365.
Education experience
Colegio nacional nicolas esguerra | High School
